LIFETIME GUARANTEE

If any of our products ever fail as a result of defects in materials or workmanship, we’ll repair or replace them with a like item free of charge. 

Damage due to wear and tear will be repaired at a reasonable charge.

 

HOW?

Send an email to repairs@packbags.nl with a clear photo of the damaged area, and a copy of the invoice (if possible), and we will confirm if we can repair or replace your bag.

*Currently we only offer this service within Europe. If you are outside of Europe, please bring your bag to your nearest second hand shop or if it is too damaged, please recycle it in a textile bin or a plastic bin (after taking off the metal hardware.)

BUY BACK / RECYCLE SERVICE

Do you want to part with your PACK bag? If it’s still in good condition, return it to us and get a discount on your next PACK order.

We will make sure it will get a second life or will be recycled properly instead of going to landfill.

 

HOW

Send an email to recycle@packbags.nl with a photo of your bag, which service you require (Repair/Replace or Buy Back) and depending the condition, you will receive a 5-15% discount coupon which you can use on your next order or pass it to a friend.

 

*PACK reserves the right to refuse any products at its discretion

*Currently we only offer this service within Europe. If you are outside of Europe, please bring your bag to your nearest second hand shop or if it is too damaged, please recycle it in a textile bin or a plastic bin (after taking off the metal hardware.)