Privacy Policy

Your privacy and the security of your personal data are very important, for this reason we collect and manage your personal data with care and take specific measures designed to keep your personal data secure. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks, and for the purposes of customer research and profiling or where we have your express permission to do so.

The categories of personal data that PACKBAGS collects and processes when you browse or shop on our website, are as follows:

We collect the personal data necessary to complete and execute your purchase on the Website such as given name and surname, email address, shipping address, billing address, telephone, and payment details.

We collect your email address when you sign up to receive newsletters and special offers via e-mail. All PACKBAGS members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing communications you can click on the "unsubscribe" link in any email communications which we might send you.

We collect anonymized information about your browsing on the Website, such as the pages you visit and how you interact with them, and other general information.

We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site.

Unfortunately, the transmission of your information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

PACKBAGS (‘’we’’, ‘’us’’, ‘’our, etc.), based at KNSM-Laan 290, 1019LM,  Amsterdam, The Netherlands is the data controller for the Data Protection Act 1998. The party which decides how and why to process your personal data. You have the right to access the information which PACKBAGS holds about you and your right of access can be exercised in accordance with the act. Any access request may be subject to a fee of €10 to meet our costs in providing you with details of the information we hold about you. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied. If you have any privacy-related questions that are not answered here, or if you would like us to stop processing your information, please do not hesitate to contact us, you can contact us at any time by emailing support@packbags.nl

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

PACKBAGS LEGAL NOTICE

1. General

These general terms and conditions of sale apply to all orders placed through our webshop, by email, social media, or telephone.

Registered Address:

GROENHOEDENVEEM 8, 1019 BL, AMSTERDAM, THE NETHERLANDS VAT ID: NL001988604B10

EMAIL:

PRESS, COLLABORATIONS, MARKETING: studio@packbags.nl

SHIPPING, RETURNS, REPAIRS: studio@packbags.nl

PHONE: +31638246177 (ONLY WHATSAPP)

This document (together with the documents it refers to) describes the terms and conditions for placing orders and on which we supply any items (the "items") listed on packbags.nl to you. Please read the following terms and conditions carefully.

2. How to place an order

Once you have selected one of our Items on our webshop the selected item(s) can then be transferred to your shopping cart by clicking on the "add to my cart" button. You can either add more items and modules to your cart or proceed to the checkout by clicking on the "checkout" button. You must then enter your shipping address and contact information as well as the shipping method of your choice. If different from the shipping address you can enter your billing address by unticking the "Use for my Billing Address" button. The next page allows you to enter your payment information and check the order total. On this same page, you can still edit your shipping and/or billing address, change the shipping method, or remove and edit the Items in your shopping cart. Your order will be submitted at the time you press the "Place Order" button. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase the items that you have selected on the basis of these terms and conditions. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the items have been dispatched (the "Order Shipping Confirmation"). The contract between you and us will only be formed when we send you the Order Shipping Confirmation (the "contract"). The contract will only relate to those Items whose dispatch we have confirmed in the order shipping confirmation. We will not be obliged to supply any other items which may have been part of your order until the dispatch of such items has been confirmed in a separate order shipping confirmation. Your order will be fulfilled by the delivery date set out in the order shipping confirmation, or if no date is specified, then within 30 days of the date of the order shipping confirmation, unless there are exceptional circumstances. We only sell products to adults, ages 18 years and older. All service and product orders are subject to our acceptance. Accordingly, we reserve the right to refuse service for transactions on packbags.nl, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if we believe that user conduct violates applicable law or is harmful to the interests of PACKBAGS or its affiliates.

3. Price

The product prices are as displayed on the website, except in cases of obvious error. The pricing currency is determined in Euro €. The product prices displayed on the Website are inclusive of Value-Added Tax (VAT). The VAT rate can vary according to the EC intra-community rules in force. All prices are exclusive of shipping rates. Shipping rates are applied per order. The exact shipping rates depend on the country to which your order is being delivered. For details on shipping rates per country, please see our shipping information.

We reserve the right to modify prices on packbags.nl at any time without notice. Changes will not affect orders in respect of which we have already sent an order shipping confirmation.

packbags.nl contains a large number of items and modules. Hence, it is always possible, despite our best efforts, that some of the Items listed on packbags.nl will be priced incorrectly. We will normally verify prices as part of our dispatch procedure so that, where the correct price of the Items is less than our stated price, we will charge the lower amount when dispatching the Items to you. If the correct price of the Items is higher than the price stated on packbags.nl, we will normally, at our discretion, either contact you for instructions before dispatching the Items, or reject the order and notify you of such rejection. We are under no obligation to provide the items to you at the incorrect (lower) price even after we have sent you an order shipping confirmation if the pricing error is obvious and unmistakable and could have been reasonably been recognized by you as a mispricing.

4. Payments, payment security, and transfer of title

Payment

Payment can be made by the payment methods as are indicated in the order process on packbags.nl. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with PACKBAGS at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions, or other monetary transaction interactions.

Security

Your payment information is encrypted and will only be transmitted in a protected form over the internet. The payment is processed via the secured payment service of our partner vendors which conforms to required security standards.

Reservation of ownership Ownership of the Items will only pass to you when we have received full payment of all sums due in respect of the items, including delivery charges. All purchased items are transported and delivered to you by an independent carrier not affiliated with, or controlled by us. The risk of ownership of items is transferred to you on delivery.

5. Returns, cancelations, and repairs

Returning an item via studio@packbags.nl with the original Re-Pack packaging:

  • To return an item, reach out to our support via e-mail studio@packbags.nl with your order number* and e-mail address.

  • Indicate the items you wish to return and the reason why. Our customer service will assign the best available carrier for your return.

  • Only use the original Re-Pack packaging for your return.

  • Print your return label and attach it to the outside of the Re-Pack.

  • Drop the Re-Pack off at your nearest postage point.

  • Your package will be forwarded to our studio where it will be processed within 3-10 business days.

  • Non-EU countries only: remember to bring your invoice to declare the value of the item(s) you are returning. PACKBAGS is not responsible for incorrect mailing or excess fees.

Exchanging an Item

To exchange an item, return the unwanted item in the original Re-Pack and place a new order on packbags.nl.

Receiving your refund

We will process your return as quickly as possible. After receipt of your returned item(s), we will refund the purchase price including the original standard shipping costs for your delivery. PACKBAGS will not refund the shipping costs if you only return a part of the original order. The time for processing your refund is two (2) weeks (14 calendar days) upon receipt. Your refund will be processed based on how you placed your original order.

  • Credit card: we will credit your account.

  • Real-time bank transfer: the refund will be automatically added to your account.

Customer service

  • If you need help finding your order number or have any questions about your return, please email PACKBAGS Customer Service at studio@packbags.nl

 

Quality returns: Reclamations/ Manufacturinng mistakes 

Returning a quality return

If an item does not perform to your satisfaction, you can bring or send it back to us. To make a quality return, please follow the procedure below:

  1. Contact our Customer Service by email at studio@packbags.nl or by phone.

  2. Provide us with all the details of the return, such as:

    • pictures of the product;

    • pictures of the label (both sides);

    • your receipt (if you still have it);

    • your name, address, and phone number.

  3. You will receive the return label by email. You have to use this label to return the item(s).

Important

  • The Item(s) sent in for repair must be clean; please wash Item(s) before mailing.

  • The turnaround time for quality returns - with shipping - is three (3) weeks.

  • We will only accept orders shipped back to us in the original Re-Pack packaging.

 

6. Repairs

Returning a repair

To have your gear repaired, please follow the procedure below:

  1. Contact our Customer Service by email at studio@packbags.nl or by phone.

  2. Provide us with all the details of the repair, such as:

    • pictures of the product;

    • pictures of the label (both sides);

    • your receipt (if you still have it);

    • your address and phone number.

  3. You will receive the repair label by email. You have to use this label to send us the item(s).

  4. We will also provide you with a repair form. When shipping your gear for repair, please include the repair form in the box.

 

If we cannot repair your item

The Item(s) will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a credit note for the purchase amount, provided damage to the Item is not due to improper use of the Item(s) by you. The irreparable Item will be recycled. If the item has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us when you are in contact with us for the repair label.

Important

  • The Item(s) sent in for repair must be clean; please wash them before mailing.

  • The average turnaround time for Repairs - with shipping - is about four (4) weeks but may be longer during periods of high volume.

  • The Item(s) will be returned to you from our repair center in our Amsterdam studio.

 

Recycling

No longer using your PACKBAGS item? We always believe in the philosophy of repair, reusing, and reassembling. For environmental purposes, we advise that you try to recycle your items locally. Feel free to reach out to our customer service team for tips and advice on recycling your PACKBAGS gear.

6. Guarantee and Liability

We are happy to ensure quality in all our products. Before shipping, all orders undergo a personal quality check in our studio. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to us for a repair, replacement, or refund. Damage due to wear and tear will be repaired at a reasonable charge. If an item is classified as defect or faulty - or was received damaged -you are obliged to contact us within 7 days of receipt.

Our liability in connection with any Items purchased through packbags.nl is strictly limited to the purchase price of those items. This does not include or limit in any way our liability for: death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

We accept no liability for any loss of income, revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

 

7. Colors

PACKBAGS has made every effort to display as accurately as possible the colors of the products that appear on packbags.nl. As the actual colors you see depend on your computer monitor or mobile device, however, we cannot guarantee and do not warrant that your monitor’s or device’s display of any color will be accurate.

 

8. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using packbags.nl, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

9. Notices

All notices given by you to us must be given to studio@packbags.nl. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in the above paragraph. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

 

10. Transfer of Rights and Obligations

These terms and conditions are binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract, or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

 

11. Events Outside Our Control

We will not be liable or responsible for any failure to perform or delay in the performance of any of our obligations under these terms and conditions that are caused by events outside our reasonable control.

This includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, the impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, the impossibility of the use of public or private telecommunications networks, and the acts, decrees, legislation, regulations or restrictions of any government.

Our performance of our obligations under these terms and conditions is deemed to be suspended for the period that the event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the event to a close or to find a solution by which our obligations under the Contract may be performed despite the event.

 

12. Waiver

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the methods specified above.

 

12. Severability

If any of these terms and conditions or any provisions of these terms and conditions are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.

 

13. Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the supply of items from packbags.nl and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

We each acknowledge that in agreeing to be bound by these terms and conditions, neither of us has relied on any representation, undertaking, or promise given by the other or from anything said or written in negotiations between us prior to such agreement except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any order (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

 

14. Terms of Use and Terms and Conditions of Sale

In the event of a sale, the Terms and Conditions of Sale shall prevail. In case of conflict between the Terms of Use and the Terms and Conditions of Sale, the Terms and Conditions of Sale shall prevail.

 

15. Applicable Law and Language

Contracts for the purchase of items through packbags.nl are governed by Dutch law. Any dispute arising from, or related to such Contracts will be subject to the non-exclusive jurisdiction of the Dutch courts.

You have one month from the date PACKBAGS informs you of the applicability of the preceding paragraph to inform PACKBAGS in writing that in lieu of Dutch courts, you elect to have legal proceedings before the competent courts in the place where you officially reside.

The European Commission has set up a dispute resolution platform to collect any complaints from consumers following an online purchase and then forward them to the relevant national mediators. This platform can be accessed at the following URL address: http://ec.europa.eu/consumers/odr/.

The language of this contract is English.

*PACKBAGS reserves the right to refuse any products at its discretion

*Currently we only offer this service within Europe. If you are outside of Europe, please bring your bag to your nearest second-hand shop or if it is too damaged, please recycle it in a textile bin or a plastic bin (after taking off the metal hardware).